Aug
23
LogoWorks getting Dell’d
We have used LogoWorks for some of our WebWorks projects and have had mixed results. I blogged about a problem I had with LogoWorks and got an email from the Chief Marketing Officer within the same week. I was impressed by their ability to listen to their customers (via weblogs) and try to help when possible (see this post). But can they keep up this level of reponse and support? Dell is going to start monitoring blogs and forwarding issues to the appropriate groups – will blogging about your issues be better than calling the support line?
LogoWorks has a bigger problem than the one detailed above. You can read about it here, here, here, here, here, here, and here. Given all of this noise, will Jeff (the CMO) be able to pick out my signal? Jeff explained I could get a refund in an email, but Debbie told me I could get 10% off of my next project. What next project I asked?
[...] Now, if they would only implement some of my ideas. Here is a follow-up to my previous post regarding the LogoWorks refund policy: Alex, I’m sorry for the confusion. [...]
Pingback by Weblogs Work » Weblogs Work for LogoWorks (thanks Jeff) — August 24, 2005 @ 12:55 pm
[...] Now, if they would only implement some of my ideas. Here is a follow-up to my previous post regarding the LogoWorks refund policy: Alex, I’m sorry for the confusion. [...]
Pingback by Weblogs Work » Weblogs Work for LogoWorks (thanks Jeff) — August 24, 2005 @ 12:55 pm
Jeff,
You have every right to run your business any way you see fit. No one is disputing that at all. We have every right to point out the under-cutting tactics and flawed methodology that a 72hr, $300 dollar logo produces.
Blog to death? It’s called free speech my friend.
I find it ironic you say one thing to me privately in an email and something totally different in public? Disagree with me if you want but your not going to find my opinion wavering regardless if it’s a public post or private email.
Happy waffling Jeff.
Von
Comment by Von Glitschka — September 19, 2005 @ 3:00 am
Jeff,
You have every right to run your business any way you see fit. No one is disputing that at all. We have every right to point out the under-cutting tactics and flawed methodology that a 72hr, $300 dollar logo produces.
Blog to death? It’s called free speech my friend.
I find it ironic you say one thing to me privately in an email and something totally different in public? Disagree with me if you want but your not going to find my opinion wavering regardless if it’s a public post or private email.
Happy waffling Jeff.
Von
Comment by Von Glitschka — September 19, 2005 @ 3:00 am
Von’s response to Jeff Kearl’s comments are above, but somehow Jeff’s comments have been deleted.
I’m sure it’s still in cache, but let me help you out ….
“They are malicious … all of those postings are written by a handful of designers that resent our business model. They feel we are devaluing the graphic design industry because we charge so little for what we do. Our model is disruptive … a small number of graphic designers don’t see it this way and are trying to blog us to death. They are malicious.â€?
Comment by Cat — June 14, 2006 @ 12:34 am
Von’s response to Jeff Kearl’s comments are above, but somehow Jeff’s comments have been deleted.
I’m sure it’s still in cache, but let me help you out ….
“They are malicious … all of those postings are written by a handful of designers that resent our business model. They feel we are devaluing the graphic design industry because we charge so little for what we do. Our model is disruptive … a small number of graphic designers don’t see it this way and are trying to blog us to death. They are malicious.â€?
Comment by Cat — June 14, 2006 @ 12:34 am
Logoworst.com is still up to it’s lame modus operandi. If you google hard enough you’ll find designers who work for them complaining about it. Whining that their art is being wasted, ripped off by other Logoworst.com artists and not paid well. Hard to feel their pain when it’s self inflicted.
Logoworst.com has millions in venture capital to schmooze and woo major media venues and publications in order to give them a hardy thumbs up. Money talks and vicitmizing small business is profitable. Greed is the core motive.
The leaders in the communication arts industry don’t care. They’d rather wallow in pretentious self importance thinking their attention and design doesn’t dwell on such gutter level clientele that chooses to use Logoworst.com. In their minds there is no problem, after all ‘Nike’, ‘Pepsi’, ‘IBM’, ‘Insert Multi-national Corporation Name Here’ is what they choose to work with. Let the rest eat creative cake.
Too bad. The majority of design is produced for small to medium sized business not mega corps. But the our leaders are dwellers in major media markets and thus their mind set is focused on that at the expense of our industry. So like Logoworst.com it’s just another form of greed driving decisions.
Thus it’s upon designers to pursue creative excellence within their own realm of creative influence and raise the bar of the local design culture they live in and educate their client and work for them on a level that Logoworst.com simply cannot deliver on. Is it easy? No. Is it doable? Yes.
As for me and my firm we’ll continue to create art that exceeds the production line methods, undercutting designers, unrealistic timelines and hacked uninspiring ideas produced by art farms such as Logoworst.com…..oh, excuse me…..I mean ‘Logoworks.com’.
Comment by Von Glitschka — June 14, 2006 @ 1:32 am
Logoworst.com is still up to it’s lame modus operandi. If you google hard enough you’ll find designers who work for them complaining about it. Whining that their art is being wasted, ripped off by other Logoworst.com artists and not paid well. Hard to feel their pain when it’s self inflicted.
Logoworst.com has millions in venture capital to schmooze and woo major media venues and publications in order to give them a hardy thumbs up. Money talks and vicitmizing small business is profitable. Greed is the core motive.
The leaders in the communication arts industry don’t care. They’d rather wallow in pretentious self importance thinking their attention and design doesn’t dwell on such gutter level clientele that chooses to use Logoworst.com. In their minds there is no problem, after all ‘Nike’, ‘Pepsi’, ‘IBM’, ‘Insert Multi-national Corporation Name Here’ is what they choose to work with. Let the rest eat creative cake.
Too bad. The majority of design is produced for small to medium sized business not mega corps. But the our leaders are dwellers in major media markets and thus their mind set is focused on that at the expense of our industry. So like Logoworst.com it’s just another form of greed driving decisions.
Thus it’s upon designers to pursue creative excellence within their own realm of creative influence and raise the bar of the local design culture they live in and educate their client and work for them on a level that Logoworst.com simply cannot deliver on. Is it easy? No. Is it doable? Yes.
As for me and my firm we’ll continue to create art that exceeds the production line methods, undercutting designers, unrealistic timelines and hacked uninspiring ideas produced by art farms such as Logoworst.com…..oh, excuse me…..I mean ‘Logoworks.com’.
Comment by Von Glitschka — June 14, 2006 @ 1:32 am