Archive for the 'amazon' Category

37 Signals takes money from Bezos?

37 Signals, the company we modeled Spur after, just did the unthinkable: they raised venture capital from Jeff Bezos!  Why did they do it?  They didn’t need the money, but perhaps they wanted some Amazon magic.  But is Amazon what 37 Signals wants to be?  I hope not, and I don’t think so.  But, getting […]

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Bad Apple or Good Apple?

It is important for online companies to get customer service right (and get it right early). I think Apple is missing the boat with their iTunes store. It should be easy to solve many of the customer problems I think they are stumbling on. Let me describe my situation:
I purchased a full […]

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