Thursday, July 20th, 2006
37 Signals, the company we modeled Spur after, just did the unthinkable: they raised venture capital from Jeff Bezos! Why did they do it? They didn’t need the money, but perhaps they wanted some Amazon magic. But is Amazon what 37 Signals wants to be? I hope not, and I don’t think so. But, getting […]
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Friday, February 17th, 2006
It is important for online companies to get customer service right (and get it right early). I think Apple is missing the boat with their iTunes store. It should be easy to solve many of the customer problems I think they are stumbling on. Let me describe my situation:
I purchased a full […]
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Filed under Venture Capital, amazon | 5 Comments →
